Rubbish Clearance Twickenham Privacy Policy

This Privacy Policy explains how Rubbish Clearance Twickenham collects, uses, stores and shares personal data relating to our customers and prospective customers within our service area. We are committed to protecting your privacy and handling your information in a transparent and lawful manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Scope and who this policy applies to

This Privacy Policy applies to all individual customers and prospective customers of Rubbish Clearance Twickenham in our local service area, as well as individuals who contact us with enquiries about our services. It covers personal data collected through telephone calls, emails, text messages, online enquiries, social media messages, and in person when our team visits your premises.

Who we are and contact information

Rubbish Clearance Twickenham is a waste and rubbish removal service operating in the Twickenham area and surrounding locations. For the purposes of data protection law, we are the data controller of the personal data we process about you. If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details provided on our usual customer communication channels, clearly marking your enquiry as a data protection or privacy request.

Personal data we collect

We only collect personal data that is necessary for us to provide our services, manage our relationship with you, and comply with our legal obligations. The types of personal data we may collect include the following information:

Your full name and contact details, such as address, telephone number and email address. Details about your property that are relevant to providing waste and rubbish clearance services, including access details, type of property, and location instructions. Information about the services you request from us, including quotations, bookings, service dates, job notes and related communications. Billing and payment information, such as amounts charged, payment status, and limited payment details necessary to process your transaction, but not full card details if you pay via a third party payment processor. Records of any communications you have with us by telephone, email, text message or social media, including enquiries, complaints and feedback. Where relevant, information relating to health and safety, for example if there are specific access or safety considerations we must be aware of when visiting your property.

How we collect your data

We collect personal data directly from you when you contact us to request a quotation, make a booking, or ask a question about our services. This may be by telephone, email, text message, online enquiry form or social media message. We may also collect personal data when our team visits your property to carry out waste clearance services, including taking notes about access requirements, items to be collected, and any follow up actions required.

In some cases, we may receive your details from a third party who has arranged our services on your behalf, for example a landlord, letting agent, building contractor, or family member. When this happens, we take reasonable steps to ensure that you are made aware of this Privacy Policy as soon as it is practical to do so.

Lawful basis for processing your data

We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract: We process your data where it is necessary to enter into or perform a contract with you. This includes providing quotations, arranging and carrying out rubbish clearance services, processing payments, and communicating with you about your booking.

Legitimate interests: We process certain data because it is in our legitimate business interests to do so, and these interests are not overridden by your rights. This includes keeping basic records of work carried out, improving our services, responding to your enquiries, and maintaining accurate internal records.

Legal obligation: We may process and retain some information because we are required to do so by law, such as for accounting, tax, and waste disposal regulatory requirements.

Consent: In limited circumstances, we may rely on your consent, for example if we ask permission to use your feedback as a testimonial. Where we rely on consent, you can withdraw it at any time by contacting us.

How we use your personal data

We use your personal data for the following purposes:

To provide and manage our rubbish clearance and related services, including giving quotations, confirming bookings, visiting your property, and completing the work as agreed. To communicate with you about your enquiries, appointments, changes to services, and any follow up actions. To process payments, provide invoices or receipts, and maintain financial records. To comply with our legal obligations, including tax and accounting requirements and any applicable waste disposal regulations. To manage our business operations, such as internal reporting, service improvement and staff training. To handle complaints, disputes or legal claims, and to protect our rights and the rights of our staff and customers.

Data processors and sharing your information

We may share your personal data with trusted third parties who provide services to us and act as data processors. These may include companies providing payment processing services, accounting support, secure data storage, communications platforms, and information technology services. These processors are only permitted to process your data on our instructions and must keep it secure and confidential.

We may also share your data with our professional advisers such as accountants or legal advisers where necessary, and with public authorities or regulators where we are required to do so by law or to protect our rights. We do not sell your personal data to third parties, and we do not allow third parties to use your data for their own marketing purposes.

Data retention and storage

We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. In general, we retain customer and job records for a period that allows us to respond to queries, manage our accounts and meet our legal and tax obligations. After this period, data is securely deleted or anonymised so that it can no longer identify you.

The exact retention period may vary depending on the type of information and our legal obligations. For example, financial records will usually be retained in line with applicable tax and accounting requirements. We store your data using reasonable technical and organisational measures to keep it secure and to protect it against loss, misuse, unauthorised access or disclosure.

International transfers

Where we use service providers that store or process data outside the United Kingdom, we take steps to ensure that your personal data is adequately protected and that appropriate safeguards are in place in line with data protection laws. If such transfers occur, they will typically rely on standard contractual clauses or equivalent lawful mechanisms.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These include the following rights, subject to certain conditions and exemptions:

The right to access: You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.

The right to rectification: You have the right to ask us to correct or complete personal data that you believe is inaccurate or incomplete.

The right to erasure: In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to keep it.

The right to restriction of processing: You may have the right to request that we restrict the processing of your data in certain situations, such as when you contest the accuracy of the data.

The right to object: You have the right to object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, and we will consider your objection unless we have compelling legitimate grounds to continue.

The right to data portability: Where our processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format, and to ask us to transfer it to another organisation where technically feasible.

You also have the right to withdraw your consent where we rely on consent as the lawful basis for processing. Withdrawing consent does not affect the lawfulness of processing carried out before its withdrawal.

How to exercise your rights and complaints

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using our usual contact details and clearly state that your request relates to data protection. We may need to verify your identity before responding to your request, to help ensure that your data is protected.

If you are unhappy with how we have handled your personal data, please contact us so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe your rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our business practices, or applicable laws. Any updated version will apply to all customers and prospective customers of Rubbish Clearance Twickenham in our service area from the date it is published. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.